- How long will it take for my order to ship?
All orders will be processed and shipped within 1–2 business days (excluding weekends and US public holidays). You will receive trackable shipping information after shipment.
- Which areas do you ship to?
Currently, we only ship within the United States. International shipping is not currently supported.
- How can I track my order?
After your order ships, we will send you a confirmation email with a tracking number. You can track the shipping status in real time through the courier company’s website.
- Can I modify or cancel my order?
For modifications or cancellations, please contact us as soon as possible before your order ships. We will do our best to assist you.
- What if there is a problem with the received goods?
If the goods are damaged or do not match the order, please contact us as soon as possible after receiving the goods. We will arrange a return, exchange, or refund for you.
- Do I need to pay for return shipping?
For returns not due to product quality issues, the customer usually bears the shipping costs.
For damaged goods or incorrect items, we will cover the return shipping costs.
- How long does it take to process a return?
You can apply for a return within 30 days of receiving the item. Items returned after this period will not be eligible for return.
- How long does it take to process a refund?
After receiving and confirming the returned item, we will process your refund within 5–7 business days. The refund will be returned to the original payment method.
- What payment methods are available?
We support common credit cards; specific options will be displayed during checkout.
- How can I contact you?
You can contact us through the following methods:
Email: darrell@hylaeus.online
Phone: +1 502-674-2130