Hylaeus LLC is committed to providing you with a superior shopping experience. If you are not satisfied with the product you received, you can apply for a return according to the following policy:
- Return Application Period
You can apply for a return within 30 days of receiving the product.
Products returned after this period will not be accepted for return.
- Return Conditions
The product must be in its original condition, unused, and in its complete packaging.
Please ensure you include proof of purchase or your order number so we can process your return quickly.
- Return Process
Please contact us via email first, explaining the reason for the return and providing your order information.
Once we confirm the return, we will provide you with the return address and detailed instructions.
Send the product back to the return address, choosing a trackable shipping method for safe delivery.
- Return Address
Please send returned items to the following address:
Hylaeus LLC
315 S 14TH ST, WEST MEMPHIS, AR 72301
- Refund Policy
After receiving and confirming that the returned items are in good condition, we will process your refund within 5–7 business days.
The refund will be issued to the original payment method. Shipping costs are generally non-refundable (unless it’s a product quality issue).
- Special Circumstances
In the event of damaged or incorrect items, we will cover the return shipping costs and provide a replacement or a full refund.
- Contact Us
For any questions regarding returns, please contact us using the following methods:
Email: darrell@hylaeus.online
Phone: +1 502-674-2130